Matchbook Privacy Policy
This privacy policy explains how Matchbook, the betting exchange and casino operated by Triplebet Limited, collects, uses, shares and protects the personal data of its customers in the United Kingdom. Because the operator is licensed by the UK Gambling Commission, its data practices sit alongside strict regulatory obligations, including identity verification and anti-money-laundering controls.
Table of contents
Information We Collect
Matchbook collects personal data at several points in the customer journey, from the moment an account is opened to every deposit, bet and withdrawal that follows. The categories below describe what the operator gathers and why each type of data is necessary.
Personal data collected during registration
When a customer opens a Matchbook account, the operator collects identity and contact details such as full name, date of birth, residential address, email address and telephone number. Date of birth is required to confirm that the customer is at least 18 years old, the legal minimum age for gambling in the United Kingdom. Later, before any withdrawal is processed, Matchbook requires identity verification documents: a biometric photographic ID together with a document verifying address, both uploaded through the account section.
Behavioural and usage data
Matchbook records how customers interact with the exchange and casino. This includes betting and gaming history, login times, device and browser information, IP addresses and pages visited on the site or within the native iOS and Android apps. This data supports fraud detection, account security and the responsible gambling tools the operator provides, such as deposit limits, reality checks, time-outs and self-exclusion.
Payment information
Deposits and withdrawals in GBP generate payment data. Depending on the method used — Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard or bank transfer — Matchbook processes card details, e-wallet identifiers or bank account information. Withdrawals to cards must return to the same method used for the deposit, which means the operator retains the original payment details for reconciliation.
How We Use Your Information
Matchbook uses personal data for three principal purposes: running and verifying customer accounts, sending promotional communications where consent has been given, and meeting the legal obligations attached to its UK Gambling Commission licence. Each purpose has a defined lawful basis under the UK GDPR.
Account management and verification
Identity data powers the core service: opening the account, settling bets on the exchange, processing payments and verifying the customer before the first withdrawal. The KYC requirement — biometric photographic ID plus a document verifying address — is not optional; accounts cannot withdraw until verification is complete. Usage data also helps the operator detect duplicate accounts, bonus abuse and suspicious betting patterns.
Marketing and promotional communications
With the customer’s consent, Matchbook may send offers and promotions by email, SMS or push notification, including offers such as the new-customer promotion “Get £30 in Free Bets when you bet £20” with bonus code BB30. Marketing preferences can be changed at any time in the account settings, and every marketing message includes an unsubscribe option.
Legal and regulatory compliance
As a licensee of the UK Gambling Commission, Matchbook must use customer data to meet anti-money-laundering rules, safer gambling duties and age-verification requirements. This can include monitoring withdrawal activity — the operator notes that a fee may apply where withdrawals do not correspond to a sufficient volume of play — and reporting suspicious transactions to the relevant authorities.
Data Sharing & Third Parties
Matchbook shares personal data only where necessary to operate the service or satisfy legal duties. Recipients fall into clearly defined categories, and the operator states that customer data is never sold.
Payment processors and service providers
Card payments through Visa and Mastercard debit cards, wallet transactions via Skrill and Neteller, mobile payments through Apple Pay and Google Pay, prepaid deposits with PaysafeCard and bank transfers all involve third-party payment processors that receive the data needed to complete each transaction. Matchbook also relies on technology and content suppliers — the casino lobby is powered mainly by NetEnt and Red Tiger with Evolution live tables — as well as identity verification services that check KYC documents.
Regulatory bodies and legal requirements
The operator may disclose personal data to the UK Gambling Commission, law enforcement agencies, courts and tax authorities where the law requires it. Disclosures of this kind are limited to what is legally necessary and are recorded by the operator.
No sale of personal data
Matchbook does not sell customer personal data to advertisers, data brokers or any other third party. Any data shared with suppliers is governed by contractual data-processing agreements that restrict use to the service provided.
Your Rights & Data Control
UK customers hold a full set of rights over their personal data under the UK GDPR and the Data Protection Act 2018. Matchbook provides channels to exercise each of them, and most controls are accessible directly in the account area.
Access, correction, and deletion requests
Customers may request a copy of the personal data Matchbook holds about them, ask for inaccurate details to be corrected, or request deletion of their data. Deletion is subject to legal retention duties: gambling regulators require operators to keep certain records for defined periods, so some data cannot be erased immediately after an account closes.
Opt-out of marketing
Marketing consent can be withdrawn at any time through the account settings or via the unsubscribe link in any promotional message. Withdrawing consent does not affect service communications, such as bet confirmations, withdrawal notifications or responsible gambling alerts, which Matchbook sends as part of operating the account.
GDPR and data protection rights
Beyond access, correction and erasure, customers have the right to restrict or object to processing, the right to data portability, and the right to lodge a complaint with the Information Commissioner’s Office. Related topics are covered elsewhere on this site: Matchbook terms and conditions and Matchbook responsible gambling.
Security & Data Retention
Matchbook applies technical and organisational measures to protect customer data and keeps it only for as long as the law and the service require. The operator’s long presence in the market — Triplebet Limited has offered exchange betting and casino games online since 2004 — means its retention practices are shaped by established regulatory expectations.
How we protect your information
The operator uses encrypted connections for data in transit, access controls that limit which staff can view customer records, and monitoring systems that flag unusual account activity. Payment card data is handled through certified payment processors rather than stored in plain form on Matchbook’s own systems.
Data retention periods
Personal data is retained for as long as the account remains active. After closure, Matchbook keeps the records that gambling regulation, anti-money-laundering law and tax rules oblige it to retain — typically covering identity documents, transaction history and betting records — and deletes or anonymises data once those periods expire. Transaction data linked to withdrawals, such as card payouts processed within 24 hours that can take up to 5 days to reach a bank account, is kept for reconciliation and dispute purposes.
Frequently Asked Questions about Matchbook
Is Matchbook legal in United Kingdom?
Yes. Matchbook operates in the United Kingdom under a licence from the UK Gambling Commission and is run by Triplebet Limited, a company based in Alderney that has offered exchange betting and casino games online since 2004. Only customers aged 18 or over may open an account.
How do I create a Matchbook account?
Registration is completed on the Matchbook website or the native iOS and Android apps by entering personal and contact details. Before any withdrawal, the account must be verified with a biometric photographic ID and a document verifying address, uploaded through the account section.
What payment methods does Matchbook support in United Kingdom?
UK customers can deposit and withdraw in GBP using Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer. The default minimum withdrawal is £10, bank wire transfers have a £500 minimum, and card withdrawals must return to the depositing card.
How do I claim the Matchbook welcome bonus?
Get £30 in Free Bets when you bet £20: sign up with bonus code BB30, then bet and settle 1x£10 bet on the Matchbook Exchange at odds of 2.0 or more. Within 72 hours of the qualifying bet settling, you receive 3x £10 Bet Builder Free Bets. First deposits via Skrill, Neteller or PaysafeCard do not qualify. 18+ Only. T’s and C’s Apply. Be Gamble Aware.
This independent review site is not the operator; always read the full privacy policy on Matchbook’s own website before registering. If you are ready to open an account and claim the welcome offer, use the link below.